Job Title ......................... Service Technician (technicians or mechanics)

Department ..................... Service Department

Supervisor ...................... Service Manager

Pay Class/Status............... Full Time Flat Rate / Exempt ($20 - $30 per work order)

We are in search of a Class B and/or Class A, Full Time Technician or Mechanic. This position is located at the Laconia Harley-Davidson Dealership on Daniel Webster Hwy in Meredith, NH.

* Home of the oldest motorcycle rally

* State of the art facilities and diagnostics

* Aggressive Compensation ($20 - $30 per work order / Flat Rate)

* Given multiple locations, significant opportunity for travel and promotion

* Industry leading benefits {3 Medical plans, Medical GAP plan, 2 Dental plans, Vision, STD, LTD, Basic Life & AD&D - Paid by the company, Vol Life & AD&D, Spouse Life, Child Life, FSA (Medical & Dependent Care), 401k, and EAP.


Summary Description:

* Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas:

* Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

* Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill.

* Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

* Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

* Maintain clean efficient facilities.

Major Duties and Responsibilities:

* Accept work assignments from Service Advisor/Manager.

* Request parts for the job as early as possible when needs become known.

* Perform service, repair, and customization work in accordance to factory specifications.

* Notify Service Advisor/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

* Keep customers' vehicle cleaner than when it was dropped off.

* After job is finished ensure proper completion and filing of paperwork.

* Keep work area as clean as possible and assist others with maintaining shop cleanliness.

* Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.

* Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

* Other duties as assigned.

Supervisory Responsibilities - NoneQualifications:

* Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.

(Vehicle Technicians & Motorcycle Technicians)

Job Requirements:

* Service Technicians need both basic and special tools to properly diagnose and service our products.

* All Service Technicians are required to own a set of tools within 60 days of hire.

* 3 years of Technician Experience preferred

Physical Demands:

* The noise level in the work environment is usually loud.

* Requires the use of both hands.

* Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.

* Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

Working Conditions:

* Frequently works near moving mechanical parts.

* Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

* Occasionally, exposed to exhaust fumes or other airborne particles.

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